/FAQ
FAQ2018-02-27T11:24:05+00:00
Antenna Can’t Rotate for A Rotation Antenna?2019-09-26T17:18:24+00:00

1.  The antenna does not rotate?

Please follow these steps to identify the problem.

1)  Is your control box power ON ?

If it’s not power on. Check with the power adapter and make sure the connection is correct.
->If you have a voltage meter, you can use the meter to test the adapter to see it has output to determine the problem.
->If you do not have a voltage meter and check everything seems normal, usually the problem happens on the control box inside has defective.

->Check if you can see the green light come ON when you press the rotation button.
If the green light does not come ON, maybe there is a problem with the control box, it did not send rotation signal to the Antenna

2)  Is the LED light on the Antenna ON? (for LAVA Antenna Only)

If the light is On on the antenna and the problem may be coming from the motor rotor.
->Unscrew the motor rotor from the antenna and check the Pin, make sure it has good contact with the antenna when you install it on.

If NOT, and there may be a connection problem between the control box and the Antenna, you will need to replace the cable to test.
Make sure it is a direct connection from the antenna to the control box. Do not use splitter between the control box and the Antenna.

Problem with the cable – If you change the cable and the LED light comes on the antenna
Problem with the control box –  If changing with a new cable and no light which mean it does not have output to the Antenna control box’s ANT port.

2. TV No reception?

1) Is your Antenna power on and can rotate?

Make sure that the Antenna works normal first if the antenna does not rotate, check with question 1 on the top.
If Antenna can rotate scan the channel again by switching the cable from TV1 to TV2 to your TV. Usually, the Antenna is no problem if can rotate. Need to Check the TV setting option.

2)  What kind of TV do you have?

TV problem: If the antenna is working fine, then the problem probably is on your TV and contact your TV’s manufacturer to fix it.
Digital Converter Box (DVR) needed if you have an analog TV.
For an HDTV and never use an antenna before: Set the TV signal source on Air or Antenna before you scan the channels.

3. How can I connect my Antenna to more TVs?

You can use a splitter to connect to the TV1 or TV2 on the control box if you have more than two TVs. For model: HD-2605, 2805, FSA-3806, FSA-5809

Why Did the Broadcast TV Channels Disappear?2019-09-26T16:38:53+00:00

2019 UPDATE: The FCC and TV stations are in the midst of a “channel re-pack” where they are shifting the frequencies of many TV stations. During this period, you may lose channels due to the signal being temporarily weaker while the real antenna tower is upgraded, or due to the signal coming from a different direction. More info and schedule here. The re-pack is scheduled to be completed in mid-2020.

The two things you can do are: keep scanning (say, once a week) to see if the channels come back and try to improve your reception.

Here are some possible reasons you lost TV channels.

The TV Station’s Frequency Changed – Try Re-Scanning

If you suddenly lose a channel, the first thing I would do is re-scan for channels on your TV.  It may be just that easy to get the channel back!

TV stations do sometimes change frequencies, which could result in you no longer getting the channel, even if your TV is tuned to the proper channel number.

This is happening on certain stations from now until 2020, by federal law. It’s commonly known as the “FCC re-pack”. To see if any stations in your area are changing frequencies, and when, check out tvanswers.org.

The TV Transmitter Tower Changed Location

In the FCC re-pack, some stations might move temporarily to an auxiliary tower while the main tower is upgraded. So, try to orient your antenna in different directions to find it.

The TV Station Went Away

Sometimes TV stations go away completely. This happened to a few stations here in Los Angeles, where the FCC allowed TV stations to auction off their spectrum to wireless providers. Usually, these are higher-numbered not-as popular stations as opposed to the major networks. Google the station’s call letters to see if you can find out what happened. Unfortunately, there’s not much you can do about this.

The TV Transmitter Power Was Reduced

During the FCC re-pack, your TV channel might have moved to a weaker auxiliary transmitter tower while the main broadcast tower is upgraded. If re-scanning didn’t solve the problem, try tips to improve reception.

Your Antenna Moved – Try Re-Orienting It

From my testing, I’ve found that even a small change in antenna position or angle can have a big impact on your reception. Try moving your antenna around to see if that helps.

If your antenna is on your roof, you might have to go up there to make sure it hasn’t fallen or shifted.

Your Antenna’s Amplifier Went Bad – Try Bypassing It

An antenna is a dead-simple device, it’s pretty much a piece of shaped metal. But, an antenna amplifier a much more complex device, and it’s much more prone to failure.

If you have an amplified antenna (i.e, your antenna requires power), such as the Mohu Leaf 50, try removing the amplifier from your antenna and plugging your antenna directly into your TV. This worked for reader Faith G!

Your Cables are Loose – Reconnect and Tighten Them

Make sure your coax cable connections are tight, both at your TV and at your antenna. I was advising one reader offline, and this turned out to be his problem! He was losing signal at the same time every day. He disconnected all of his cables to his attic amplifiers, then re-connected them. Problem solved!

Electronic Interference – Turn off Other Devices

It is possible that a new electronic device in your home or neighborhood is wreaking havoc on your TV signal. I’ve heard all kinds of stories about this from my readers.

First, turn off all electronic appliances in your home and see if your reception gets better. This includes fluorescent lights, computers, Wi-Fi routers, cable modems, Bluetooth devices, cell phones, and so on. If your reception improves, turn on each device one-by-one until you find the culprit.

If you live in a condo or apartment complex, it’s possible that a neighbor’s device is causing the problem. Not much you can do about that, but you can try to improve your antenna’s reception.

Weather / Atmospheric Conditions

The weather and time of day can adversely affect your TV reception. Clouds, fog, rain, etc. can adversely affect your signal. Some people report worse reception at night while others report the opposite.

Your TV’s Tuner is Going Bad

This is likely than the other items on this list, but it’s possible that your TV’s tuner circuitry is degrading. I have heard of this from a couple of my readers. If you have another TV, try tuning the missing stations on that one as an experiment.

If your TV’s tuner is going bad, you can purchase an external tuner, or even better, a DVR. But, I wouldn’t purchase anything until I confirmed for sure that my tuner was bad.

There Is a New Physical Obstacle

If they just built a high rise between your home and the TV transmitter, it could be blocking the TV signal. This could happen, especially in big cities like New York. Try playing with your antenna position.

Conclusion

These are some of the reasons why your favorite station might have gone away. Let me know if any of these tips have helped or if you found any other causes for the loss of TV stations. – Brian

No UHF Channel Signal Reception2019-08-16T15:23:17+00:00

Q- I am able to get the VHF channels in my area but none of the UHF channels. The VHF towers are farther away than the UHF towers, so any suggestions why I am not able to get the UHF channels? I’m not getting UHF channel reception at all.

A- The most likely cause is the TV tuner is set to the “Cable TV” mode. In this mode, the TV will only receive VHF signals.

In the TV menu settings, you should find a “Tuner” or “Source” selection option. The option will offer “Cable TV”, “Broadcast”, “Air”, Antenna or something to that effect. Choose the appropriate option. This should be the issue. Find it, change it, and rescan for channels. Once the proper selection is made the UHF channels should come in.

 

Can I connect the antenna to multiple amplifiers?2019-05-23T10:15:12+00:00

The TV signal amplifier will boost the TV signal to each of your TVs, but will also increase the noise on your line if the signal is amplified too much. Increased electrical noise on your line may cause static distortion, duplicate or “ghost” images and audio problems. A cable amplifier should only be used once per-split to avoid these errors.

How To Install Antenna?2017-11-20T14:52:50+00:00

Not Sure How to Install Our Antennas? Check Our Video Center for Demonstration or Call (888)779-5077 for Further Assistance

How does the picture compare to cable or satellite TV?2017-10-26T17:10:39+00:00

Broadcast TV picture quality is as good as or better than cable or satellite. Cable and satellite operators often compress local broadcast channels before re-broadcasting. The compression reduces picture quality compared to over-the-air broadcast. Compressing signals opens up more bandwidth and allows providers to squeeze in more channels nobody watches.

What is Broadcast Television?2017-10-26T17:11:36+00:00

It is the transmission of TV signals over public air waves, and has been around since 1947. The first TV transmissions used an analog format, in 2009 virtually all TV broadcast switched to a digital format (DTV).

What type of antenna do I need?2017-10-26T17:11:45+00:00

Indoor – usually works well for receiving stations less than 20 or 25 miles

Outdoor – Reception or station tower greater than 25 miles

What are the frequencies of broadcast TV ?2017-10-26T17:11:53+00:00

Broadcast TV transmits in the VHF and UHF bands.

I’m having issues with my new antenna2017-10-26T17:12:12+00:00

Don’t worry. We guarantee all Home Antennas’ antenna products to be free of defects in workmanship and material for 2 years after sale to customers. We will replace the whole package or repair specific parts if any part is defective or doesn’t function appropriately. Customers are responsible for paying for the shipping cost of exchange and replacement. Please contact our customers service 1-888-779-5077 or service@homeatnenna.org for assistance.

My package is missing some parts2017-10-26T17:12:18+00:00

We recommend you to call our customer service at 1-888-779-5077 for further assistance.

Products Recommendations & Inquires2017-10-26T17:14:12+00:00

Q:  I want the best antenna you have in receiving as many TV channels as possible and I want to hook to 4 TV’s plus can each TV watch different shows while all on same antenna? I’m in Michigan, I have 2 story house can mount on top peak of house.

Answer: The LAVA HD 2605 is our best selling and top rated model which can recieve TV signals up to 150 miles range. However, the number of TV stations you can recieve depends on your location and geography. The signal strength depends on how far away you are from TV transmitters. If hills, trees, buildings, or other geographic features are in between the broadcast towers and the antenna, the signals might not be able to reach your antenna.

For example, shown in the following picture, if you live in Lansing, MI, you may probably recieve at least 24 channels because 24 transmitters are set within 60 miles of Lansing. (Remember our antenna can pick up signals up to 150 miles).

Please click the following link below check HDTV signal in your area by typing in your address:

https://www.fcc.gov/media/engineering/dtvmaps

LAVA HD 2605 has dual outputs which means you could connect two TV without TV splitter. If you want to hook up to 4 TVs, you do need a TV splitter which allows you to hook up up to 8 TVs.

Each TV can play different shows while all on same antenna.

Click to shop LAVA HD 2605 

Click to shop TV splitter

Q:  How long is the cable we can use on the lava 150 mile antennas? Seem to have reception issues with long runs.

Yes. We highly recommend that the cable is within 50 feet. When cable lengths reach over 100 feet, as much as 1/3 of the signal can be lost.  If you are using a splitter, this could also weaken signal strength.

Click here to shop cables. 

What channels will I get?2017-10-26T17:14:18+00:00

Depending on your location and media market, the number of channels will vary. Almost all of our RURAL customers report they could receive about 20 channels. The most common channels are: NBC, FOX, CBS, ABC, PBS, THE CW, QUBO, TELEMUNDO, UNIVISION, RTV, THIS TV, ION, ME TV & WEATHER CHANNELS.

Remember, every channel you pick up has up to 3 subchannels. For example, if your NBC is on channel 5, you will also pick up NBC 5.2 and NBC 5.3 subchannels. Usually the 5.2 is an all day movie channel and the 5.3 is a 24 hour local weather channel. Each channel is unique, expect many different programming options.

Please click the following link below check HDTV signal in your area by typing in your address:

https://www.fcc.gov/media/engineering/dtvmaps